Return, refund and cancellation policy
You can return your purchase to us in its original condition within 30 days of the date you received your order and we will issue a full refund for the price you paid for the item. Please contact us by phone before you send anything back and we will advise you of the procedure to follow. You can cancel any order placed by contacting us before we dispatch the item and we will organise a full refund. If for some reason you receive the wrong title, please contact us and we will aim to put things right as soon as possible. If the book you receive is faulty or damaged please contact us and we will send a replacement.
We aim to get books ordered to you as quickly as possible (usually within five working days). Most orders will be delivered via Royal Mail or Parcels2Go. If we are currently out of stock of a title, this may delay our delivery to you and we will endeavour to keep you informed as to a likely delivery date via email.